COVID-19: Our Response

 UPDATED 5/20/2020

 

A MESSAGE TO OUR GUEST

 

 

Bokampers Sports Bar & Grill would like to express our sincere concern for everyone who has been impacted by the novel coronavirus (COVID-19). We take the responsibility of safely serving our community very seriously. The health and safety of our guests and team members is always our top priority.

 

To ensure the safety of our guests, we will be following all local ordinances regarding our restaurant hours, occupancy limits and dining restrictions and are continuing to follow strict CDC, OSHA, and EPA guidelines for dining safety and restaurant operations. Our health and sanitation guidelines include:

o   Team members will be properly trained for new standards and procedures i.e., use and disposal of PPE such as gloves and face masks.

o   FOH: Cleaning and sanitizing all counter surfaces including tables, chairs, server stations, bar tops, door handles and commonly touched items such as check presenters, pens, trays, telephones, touch screens, tablets and etc.

o   BOH: Cleaning and sanitizing all kitchen station surfaces and tools.

o   Hand-sanitizer dispensers are available at the entrance and throughout the restaurant for guest and employee use.

o   Constant hand washing.

o   Required use of CDC approved PPE such as gloves and face masks when interacting with guests, staff, and preparing orders.

o   Transition to disposable menus, plates, cups and wrapped cutlery.

o   A designated team member to constantly sanitize and clean surfaces.

o   Designated one-way entry and exit points to promote social distance.

o   Managers to consistently monitor team members and enforce adherence to social distancing and sanitation guidelines.

 

 

 

 

To maintain our high level of cleanliness for our guest and team members, additional steps will be taken for in-store dining, to-go pickup, and delivery. These steps include:

 

IN-STORE DINING

o   Updated floor plans to ensure 6 feet separation of tables and chairs.

o   No more than 10 guests per table.

o   Disinfect condiments and caddies between every use.

o   Large, open-air outdoor patios & high vaulted indoor ceilings promotes air circulation throughout the building.

 

TO-GO PICK UP & DELIVERY

o   Curbside To-Go Pickup: call to order and pay ahead to minimize contact. Let us know when you have arrived -- a team member will happily bring your order curbside to your car!

o   Sealed packaging for every order to ensure that there is no contact with your food from our kitchen to your door.

o   Third party delivery services offer contactless delivery options.

 

EMPLOYEE WELLNESS CHECK

In addition to our strict health and sanitation guidelines, all team members are pre-screened before entering the building. Temperature checks are conducted prior to and throughout each shift. Team members showing any signs or symptoms of possible COVID-19 will be sent home to begin quarantine procedures, and will not return to work for fourteen (14) days, and only if by that point, the team member has been fever-free for three (3) days and is otherwise symptom-free.

 

We encourage you to stay safe and healthy, and we hope to serve you soon! 

 

Yours truly,

Bokampers Sports Bar & Grill Family